Refunds & Cancellations

Effective: August 2026

Who sets the policy

Each Club sets its own cancellation windows, no-show rules, and refund terms for court time, programs, and memberships — those rules are shown when you book and on your Club's pages. RallyDesk processes refunds on the Club's instruction; the money moves back the way it came (a card payment is refunded to that card, typically arriving in 5–10 business days depending on your bank).

Common cases

• Cancelling inside your Club's cancellation window generally entitles you to a refund or credit per the Club's policy.
• If the Club cancels a session (weather, maintenance), the Club will refund or credit you.
• Gift cards and store credit are redeemable at the issuing Club and are generally not redeemable for cash except where required by law.

Disputes

Start with your Club's front desk — they can see the transaction and fix most things on the spot. If something still looks wrong, contact support@rallydesk.io with the receipt or booking reference and we'll help sort it out.